My New Ticket Card
The REDBLACKS online account manager is your online ticket management tool where you can transfer or print your seats for any game. Remember, you can contact a service representative at (613) 232-6767, press 1 and then dial 4.
HOW TO LOG IN
STEP 1: Go to www.tdplace.ca/account-login.
STEP 2: Enter account number/email on file and password.
STEP 3: Forget your password? Click Forgot Password to have a temporary password sent to you.
STEP 4: If you have never logged in and it does not recognize your account number/email, link your account under Existing Box Office Customer (Please Note – Your service representative will have this code for you).
TO TRANSFER TICKETS TO A FRIEND
STEP 1: Click on Manage My Account.
STEP 2: Select Transfer Tickets.
STEP 3: Choose the seats you want to transfer. You will then be prompted to enter address for the recipient of the seats.
STEP 4: The recipient will be sent an email with PDF attachments that will serve as their tickets for the game.
TO REPRINT SEASON TICKETS
STEP 1: Click on Manage My Account.
STEP 2: Select Reissue.
STEP 3: Choose the seats you want to print.
STEP 4: Confirm seats selected and choose Print at Home Disposition. Tickets will be emailed to the email on file.
TO RESELL TICKETS ON STUBHUB
STEP 1: Register account number and PIN on Stubhub Ticket Marketplace
STEP 2: Click on “my inventory” to view your seats for the season
STEP 3: Select seats you want to resell and click “sell items”. You will be directed into the Stubhub marketplace where you will set the price and payment information.
STEP 4: Tickets will appear as “sold” or “posted for resale” in the system. Notification will be received from Stubhub once tickets are resold.
TICKET CARD F.A.Q.’s
1) How do I use it?
Use your Season Ticket Card just like you would a normal ticket. Present your card to the ticket taker when you arrive at TD Place and they will scan the card’s barcode.
Your Season Ticket Card also serves as your Season Ticket Membership ID card. Present your card at the TD Place merchandise stores to receive 10% off regular priced merchandise.
Lastly, your card will get you access to complimentary public transportation to and from REDBLACKS games on OC Transpo or STO before and after the game (3 hours before kick-off and 3 hours after kick-off).
2) Can I still share my tickets with friends or family?
Of course! There are two great options for sharing your tickets:
Option 1: Print a per ticket at home or at work using your REDBLACKS on-line account manager
Option 2: Forward you tickets electronically using your REDBLACKS on-line account manager
You will find instructions for ticket forwarding in “Forwarding Your Tickets” section
Forwarding your ticket gives you full ownership and control of that ticket to the recipient. If they lose or damage the ticket, they will have the ability to reprint it themselves or to reach out a REDBLACKS service representative without needing authorization from the Season Ticket Holder.
3) Is there a cost to forward or print a ticket?
REDBLACKS Season Ticket Holders can forward and reprint their game tickets at home, free of charge, by using their REDBLACKS online account manager.
4) What happens if I lose my card or it’s stolen?
If your Season Ticket Card is lost or stolen, please contact your Season Ticket Service account representative immediately at (613) 232-6767, press 1 and then dial 4. Your card will be deactivated and will no longer permit entry to TD Place.
A replacement card will be issued for you to use during the remainder of the season.
There will be a $25 per card charge for every replacement card that is lost. This charge will be waived if we can be provided a Police Report in regards to a stolen card. If you wish to have your tickets printed on Ticket Stock, there will be a charge of $10. Print At Home copies of the tickets will be free.
5) I use my tickets for business, for clients and employee incentives, or I split my tickets among friends/partners? How will I give them my tickets?
It’s easy! Just login to your REDBLACKS online account manager and select “TICKET FORWARDING”. This is a secure way to deliver your tickets by emailing them to your friends, clients or employees. Please click on FORWARDING YOUR TICKETS for instructions.
6) Is there a way to forward more than one game at a time?
Unfortunately, the online system is only able to transfer one game at a time.
7) When I log in I do not see my seats to transfer?
If this happens to you, please contact you service representative at (613) 232-6767, press 1 and then dial 4 and they can look into this for you.
8) What if I have Season Ticket card issues on Game Day?
We know things happen on Game Days and we are here to support you if you need assistance. Below is the best way to reach us on game days:
2+ hours before the kick-off: Please call (613) 232-6767, press 1 and then dial 4 to speak with a service representative or visit the TD Place Box Office, located outside of Gate 3
Less than 2 hours before kick-off: Please call (613) 232-6767 and press 0 to reach a member of the Box Office, email Box Office at firstname.lastname@example.org or come to the TD Place Box Office, located outside of Gate 3