Ticket Card: Ticket Card FAQ’s
1) How do I use it?
Use your Season Ticket Card just like you would a normal ticket. Present your card to the ticket taker when you arrive at TD Place and they will scan the card’s barcode.Your Season Ticket Card also serves as your Season Ticket Membership ID card. Present your card at the TD Place merchandise stores to receive 10% off regular priced merchandise.Lastly, your card will get you access to complimentary public transportation to and from REDBLACKS games on OC Transpo or STO before and after the game (3 hours before kick-off and 3 hours after the final whistle).
2) Is there a cost to forward or print a ticket?
REDBLACKS Season Ticket Holders can reprint or transfer their game tickets at home, free of charge, by using their REDBLACKS online account manager.
3) What happens if I lose my card or it’s stolen?
If your Season Ticket Card is lost or stolen, please contact your Season Ticket Service account representative immediately at (613) 232-6767, press 1 and then dial 4. Your card will be deactivated and will no longer permit entry to TD Place.
A replacement card will be issues for you to use during the remainder of the season.
The first replacement card is complimentary and there will be a $25 per card charge for every replacement card after that.
4) I use my tickets for business, for clients and employee incentives, or I split my tickets among friends/partners? How will I give them my tickets?
It’s easy! Just login to your REDBLACKS online account manager and select “REISSUE”. This is a secure way to deliver your tickets by emailing them to your friends, clients or employees.
6) Is there a way to reprint/transfer more than one game at a time?
Unfortunately, the online system is only able to transfer one game at a time.
7) When I log in I do not see my seats to transfer?
If this happens to you, please contact you service representative at (613) 232-6767, press 1 and then dial 4 and they can look into this for you.
8) What if I have Season Ticket card issues on Game Day?
We know things happen on Game Days and we are here to support you if you need assistance. Below is the best way to reach us on game days:
2+ hours before the kick-off: Please call (613) 232-6767, press 1 and then dial 4 to speak with a service representative or visit the TD Place Box Office, located outside of Gate 3.
Less than 2 hours before kick-off: Please call (613) 232-6767 and press 0 to reach a member of the Box Office, email Box Office at firstname.lastname@example.org or come to the TD Place Box Office, located outside of Gate 3.