@

Ottawa Sports and Entertainment Group (OSEG) is parent company to Lansdowne Stadium Limited Partnership (o/a TD Place), the Ottawa 67’s Hockey Club, the Ottawa REDBLACK’s Football Club, the Ottawa Fury FC, Lansdowne Retail Limited Partnership (o/a “Shops at Lansdowne”), Lansdowne Master Limited Partnership and the OSEG Foundation. For the purposes of this policy, unless otherwise indicated, all of the above companies will be included in any reference to “OSEG”.

Commitment
OSEG is committed to providing a respectful, welcoming, accessible, and inclusive environment in the provision of goods and services for both customers/clients and employees alike. OSEG will provide goods and services to people with disabilities in a manner that respects their dignity and independence, assuring equality of opportunity and integration. Furthermore, such goods and services will be provided in accordance with the spirit and intent of all applicable legislation including the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Scope
This policy applies to all OSEG employees, contractors and volunteers.

Assistive Device
OSEG will ensure that employees are trained and are familiar with various assistive devices that may be used by any individuals with disabilities while accessing our goods or services in areas accessible to the public.

Communication
OSEG will communicate with people with disabilities in ways that take into account their disability and train our employees on effective ways to do so.

Service Animals
OSEG welcomes all people with disabilities and their service animals to events at TD Place, in all areas that are open to the public.

Support Persons
OSEG welcomes guests with disabilities and their support person to events at TD Place. Tickets for a support person will be charged according to standard event pricing. In certain situations, OSEG may require that the person with a disability be accompanied by a support person in order to access the premises, for health and safety reasons.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, OSEG will notify customers promptly. A clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the affected location or site.

Training for Employees
OSEG will provide training to employees on Ontario’s accessibility laws and on OHRC as it relates to people with disabilities. Training will be provided in a way that best suits the duties and job functions of employees.

Feedback Process
Customers who wish to provide feedback on the way OSEG provides goods and services to people with disabilities can submit comments or questions to info@tdplace.ca. All feedback will be directed to the Corporate Services department.

This policy is included in the OSEG Employee Playbook, can be found electronically at www.tdplace.ca/oseg-accessible-service-policy/ and in the Company Policy portal of ADP.
OSEG will review this policy at least every three years and update it as and when needed to ensure on-going compliance with legislated standards.

Policy Updated June 1, 2017
Policy Implemented: April 1, 2014